Accounts, import and migration

Find the words you see. Each entry quotes the exact message (… is a part that changes), says what it means and what to do.

An error occurred while creating the wallet! {#an-error-occurred-while-creating-the-wallet}

What it means. The new wallet could not be saved.

What to do.

1. Try again.
2. Make sure the browser is not in private mode.

Report to b? Yes. Tap Report to b on the error so the team sees the exact text.

An error occurred while creating the account! Make sure your password is correct. {#an-error-occurred-while-creating-the-account-make-sure-your-}

What it means. The new account could not be added, usually because of a wrong password.

What to do.

1. Check your password and try again.

Report to b? If the password is right. Tap Report to b on the error so the team sees the exact text.

An error occurred while importing the account! {#an-error-occurred-while-importing-the-account}

What it means. The keys you gave could not be imported.

What to do.

1. Check the keys or words.
2. Try again.

Report to b? If they are surely right. Tap Report to b on the error so the team sees the exact text.

Both payPk and ordPk WIFs are required! {#both-paypk-and-ordpk-wifs-are-required}

What it means. Importing by private keys needs both the payment key and the ordinals key.

What to do.

1. Paste both keys.

Report to b? No.

Invalid 1Sat Ord Wallet format! {#invalid-1sat-ord-wallet-format}

What it means. The file is not a 1Sat Ordinals wallet export.

What to do.

1. Export again from 1Sat and pick that file.

Report to b? No.

Please upload a JSON file. {#please-upload-a-json-file}

What it means. A JSON key file is needed here.

What to do.

1. Pick the .json export.

Report to b? No.

Unsupported file type. Please upload a JSON file. {#unsupported-file-type-please-upload-a-json-file}

What it means. Same as above.

What to do.

1. Pick the .json export.

Report to b? No.

Unsupported file type. Please upload a ZIP file. {#unsupported-file-type-please-upload-a-zip-file}

What it means. A .zip backup is needed here.

What to do.

1. Pick the .zip file.

Report to b? No.

Error parsing JSON file! {#error-parsing-json-file}

What it means. The JSON file is damaged or not a key file.

What to do.

1. Export it again.

Report to b? No.

No accounts found! {#no-accounts-found}

What it means. Nothing to import was found.

What to do.

1. Check the file or words.

Report to b? No.

No account found! {#no-account-found}

What it means. No account is loaded.

What to do.

1. Unlock or create an account.

Report to b? If you have one. Tap Report to b on the error so the team sees the exact text.

No account selected {#no-account-selected}

What it means. Pick an account first.

What to do.

1. Choose an account in the account switcher.

Report to b? No.

Failed to switch account. Please try again. {#failed-to-switch-account-please-try-again}

What it means. Switching accounts did not complete.

What to do.

1. Try again.

Report to b? If it repeats. Tap Report to b on the error so the team sees the exact text.

Switch to this account first. {#switch-to-this-account-first}

What it means. The action works only on the active account.

What to do.

1. Switch to that account, then try again.

Report to b? No.

You cannot delete your only account {#you-cannot-delete-your-only-account}

What it means. A wallet needs at least one account.

What to do.

1. Add another account first.

Report to b? No.

You cannot delete the currently selected account. Switch to another account first. {#you-cannot-delete-the-currently-selected-account-switch-to-a}

What it means. The active account cannot be removed.

What to do.

1. Switch, then remove.

Report to b? No.

This account’s keys are incomplete. {#this-account-s-keys-are-incomplete}

What it means. Some of this account’s keys are missing.

What to do.

1. Restore the account from its recovery words.

Report to b? Yes. Tap Report to b on the error so the team sees the exact text.

No keys were found! {#no-keys-were-found}

What it means. The wallet could not find its keys.

What to do.

1. Unlock again.
2. If it continues, restore from your recovery words.

Report to b? Yes. Tap Report to b on the error so the team sees the exact text.

Sweep failed: … {#sweep-failed}

What it means. Moving coins or tokens from an old wallet failed. The reason follows.

What to do.

1. Look up the reason on this page.
2. Try again.

Report to b? If the reason is unclear. Tap Report to b on the error so the team sees the exact text.

None of these tokens are validated by the overlay, so they were not swept. {#none-of-these-tokens-are-validated-by-the-overlay-so-they-we}

What it means. The token index has not confirmed those tokens, so they were left where they are (safe).

What to do.

1. Try the sweep again later.

Report to b? If it stays this way for a day. Tap Report to b on the error so the team sees the exact text.

More detail: None of these tokens are validated by the overla…

No legacy wallet key {#no-legacy-wallet-key}

What it means. This account has no old (Yours) key to migrate from.

What to do.

1. Nothing to migrate for this account.

Report to b? No.

Could not derive destination address {#could-not-derive-destination-address}

What it means. The wallet could not work out where to move your old assets.

What to do.

1. Unlock and try again.

Report to b? Yes. Tap Report to b on the error so the team sees the exact text.

Failed to generate address {#failed-to-generate-address}

What it means. A new receive address could not be made.

What to do.

1. Unlock and try again.

Report to b? If it repeats. Tap Report to b on the error so the team sees the exact text.

An error occurred while getting the identity address! {#an-error-occurred-while-getting-the-identity-address}

What it means. The identity address could not be read.

What to do.

1. Unlock and try again.

Report to b? If it repeats. Tap Report to b on the error so the team sees the exact text.

HandCash sign-in is in the bWalletX app. {#handcash-sign-in-is-in-the-bwalletx-app}

What it means. Signing in with HandCash works in the app, not this edition.

What to do.

1. Use the bWalletX app.

Report to b? No.