Passwords, unlock, backup and USB keys

Find the words you see. Each entry quotes the exact message (… is a part that changes), says what it means and what to do.

Invalid Password! {#invalid-password}

What it means. The password does not unlock this wallet.

What to do.

1. Check caps lock and keyboard language.
2. If you forgot it, restore from your recovery words.

Report to b? No.

More detail: Invalid Password!

Invalid password {#invalid-password}

What it means. Same as above, from another screen.

What to do.

1. Try again carefully.

Report to b? No.

More detail: Invalid password

You must enter a password! {#you-must-enter-a-password}

What it means. The password box was empty.

What to do.

1. Type your password.

Report to b? No.

The passwords do not match! {#the-passwords-do-not-match}

What it means. The two password boxes are different.

What to do.

1. Type the same password in both.

Report to b? No.

Use at least 8 characters {#use-at-least-8-characters}

What it means. New passwords need 8 or more characters.

What to do.

1. Choose a longer password.

Report to b? No.

Wallet is locked {#wallet-is-locked}

What it means. The action needs your keys, and the wallet is locked.

What to do.

1. Unlock the wallet.
2. Try again.

Report to b? No.

More detail: Wallet is locked

Unlock the wallet first {#unlock-the-wallet-first}

What it means. Same as above.

What to do.

1. Unlock, then try again.

Report to b? No.

More detail: Unlock the wallet first

Wallet not ready. {#wallet-not-ready}

What it means. The wallet is still starting up.

What to do.

1. Wait a few seconds and try again.

Report to b? If it stays for more than a minute. Tap Report to b on the error so the team sees the exact text.

Wallet is busy with a master backup; try again in a moment {#wallet-is-busy-with-a-master-backup-try-again-in-a-moment}

What it means. A full backup is being written.

What to do.

1. Wait for it to finish.

Report to b? No.

Wallet keys are being re-encrypted; try again in a moment {#wallet-keys-are-being-re-encrypted-try-again-in-a-moment}

What it means. Your password or USB key setting just changed and keys are being re-sealed.

What to do.

1. Wait a few seconds.

Report to b? If it lasts more than a minute. Tap Report to b on the error so the team sees the exact text.

Password change check failed; nothing was changed {#password-change-check-failed-nothing-was-changed}

What it means. The new password could not be verified, so the old one still works.

What to do.

1. Try again.

Report to b? If it repeats. Tap Report to b on the error so the team sees the exact text.

Insert your USB key to continue {#insert-your-usb-key-to-continue}

What it means. USB key security is on, and this action needs your registered key.

What to do.

1. Plug in your USB key.
2. Allow access when the browser asks.

Report to b? No.

More detail: Insert your USB key to continue

Insert a registered USB key first {#insert-a-registered-usb-key-first}

What it means. No registered USB key is plugged in.

What to do.

1. Plug in the key you registered.

Report to b? No.

More detail: Insert a registered USB key first

No USB key could be read {#no-usb-key-could-be-read}

What it means. A USB device was found but could not be read.

What to do.

1. Unplug and plug it back in.
2. Try another port.

Report to b? If it still fails. Tap Report to b on the error so the team sees the exact text.

Allow access to your USB key from the unlock screen, then try again {#allow-access-to-your-usb-key-from-the-unlock-screen-then-try}

What it means. The browser has not been given access to the key yet.

What to do.

1. On the unlock screen, choose the key when asked.

Report to b? No.

Add another key first, or turn the USB security key off {#add-another-key-first-or-turn-the-usb-security-key-off}

What it means. You tried to remove your only USB key while USB security is on.

What to do.

1. Register a second key, or turn USB security off.

Report to b? No.

This USB key is already registered {#this-usb-key-is-already-registered}

What it means. That key is already on this wallet.

What to do.

1. Nothing to do.

Report to b? No.

Turn off the USB security key before changing the password {#turn-off-the-usb-security-key-before-changing-the-password}

What it means. Password changes are blocked while USB security is on.

What to do.

1. Turn USB security off, change the password, turn it back on.

Report to b? No.

Turn off USB key security before restoring a backup {#turn-off-usb-key-security-before-restoring-a-backup}

What it means. Restoring is blocked while USB security is on.

What to do.

1. Turn USB security off, restore, turn it back on.

Report to b? No.

Password required to back up while USB key security is on {#password-required-to-back-up-while-usb-key-security-is-on}

What it means. A backup with USB security needs your password too.

What to do.

1. Enter your password.

Report to b? No.

USB backup failed: … {#usb-backup-failed}

What it means. Writing the backup to the USB drive failed. The reason follows.

What to do.

1. Check the drive has space and is not read-only.
2. Try again.

Report to b? If it repeats. Tap Report to b on the error so the team sees the exact text.

This USB key does not match the backup {#this-usb-key-does-not-match-the-backup}

What it means. The backup was sealed with a different USB key.

What to do.

1. Use the key that made the backup.

Report to b? No.

This backup was not written by this USB key {#this-backup-was-not-written-by-this-usb-key}

What it means. Same as above.

What to do.

1. Use the key that made the backup.

Report to b? No.

No backup found on this drive {#no-backup-found-on-this-drive}

What it means. No bWalletX backup is on the drive.

What to do.

1. Check you picked the right drive.

Report to b? No.

No Yours backup found on this drive {#no-yours-backup-found-on-this-drive}

What it means. No Yours Wallet backup is on the drive.

What to do.

1. Check the drive, or restore from recovery words.

Report to b? No.

Incorrect password, or the backup is incomplete {#incorrect-password-or-the-backup-is-incomplete}

What it means. The backup could not be opened with that password, or part of it is missing.

What to do.

1. Try the password again.
2. Try another backup.

Report to b? If the password is surely right. Tap Report to b on the error so the team sees the exact text.

Invalid password - unable to decrypt wallet keys {#invalid-password-unable-to-decrypt-wallet-keys}

What it means. The password does not open this backup.

What to do.

1. Use the password from when the backup was made.

Report to b? No.

The backup is incomplete {#the-backup-is-incomplete}

What it means. Part of the backup file is missing.

What to do.

1. Use another backup or your recovery words.

Report to b? If this is your only backup. Tap Report to b on the error so the team sees the exact text.

Backup is missing a chunk for … {#backup-is-missing-a-chunk-for}

What it means. One account in the backup is incomplete.

What to do.

1. Use another backup or restore that account from its recovery words.

Report to b? If this is your only backup. Tap Report to b on the error so the team sees the exact text.

Unrecognised backup format {#unrecognised-backup-format}

What it means. The file is not a bWalletX or Yours backup.

What to do.

1. Check you picked the right file.

Report to b? No.

This backup was made by a newer version. Update the app. {#this-backup-was-made-by-a-newer-version-update-the-app}

What it means. The backup comes from a newer bWalletX.

What to do.

1. Update bWalletX, then restore.

Report to b? No.

This backup is too large to restore in one step. Restore from a master backup file instead. {#this-backup-is-too-large-to-restore-in-one-step-restore-from}

What it means. This backup is too big for this restore path.

What to do.

1. Use the master backup file (Settings › Wallet Backup).

Report to b? No.

Error restoring: … {#error-restoring}

What it means. Restoring failed. The reason follows.

What to do.

1. Look up the reason on this page.
2. Try again.

Report to b? If the reason is unclear. Tap Report to b on the error so the team sees the exact text.

Invalid Mnemonic! {#invalid-mnemonic}

What it means. The recovery words are not a valid 12 or 24 word phrase.

What to do.

1. Check each word and the order.
2. Words are lower case, separated by spaces.

Report to b? No.

No seed phrase found in file. {#no-seed-phrase-found-in-file}

What it means. The file you chose has no recovery words in it.

What to do.

1. Choose the right file.

Report to b? No.

Wallet storage is not ready {#wallet-storage-is-not-ready}

What it means. The wallet database is still opening.

What to do.

1. Wait a few seconds and try again.

Report to b? If it lasts more than a minute. Tap Report to b on the error so the team sees the exact text.

Remote storage … is not connected {#remote-storage-is-not-connected}

What it means. Your chosen online storage server cannot be reached.

What to do.

1. Check your connection.
2. Or switch to This Device in Settings › Wallet Backup.

Report to b? If it lasts. Tap Report to b on the error so the team sees the exact text.

Cannot remove the active remote — switch active to local or another remote first. {#cannot-remove-the-active-remote-switch-active-to-local-or-an}

What it means. You tried to remove the storage the wallet is using.

What to do.

1. Make another storage active first.

Report to b? No.